October 19, 2016

6 types of false apologies from Clinton and Trump that only make things worse

There is an epidemic that is sweeping the nation: the false apology. It is destroying trust and goodwill on many levels, deepening divisions, and squandering opportunities […]
October 12, 2016

How to deliver a good reprimand like Nick Saban

A remarkable leadership lesson occurred during Alabama’s Sept. 10 win over Western Kentucky, when viewers witnessed Alabama Coach Nick Saban direct some heated remarks at offensive […]
October 5, 2016

6 key questions for effective performance management

Question: Pete, what is your view on the best approach to performance management? There’s something broken in our process. Everyone is working hard, but our employees […]
September 28, 2016

The rules for healthy competition and collaboration in business

Question: Pete, my team functions like Jekyll and Hyde. Sometimes we become so competitive with each other that each person seems interested only in winning, no […]
September 21, 2016

5 ways to remove profane language at work

Question: Pete, our workplace is filled with cussing from the chief executive to the customer service rep. I hear f-bombs, s-words and JC/GD at least three […]
September 14, 2016

5 occasions when leaders should send handwritten notes

Question: What is the right way to communicate with an employee about personal issues like a death in his/her family, a new baby, or other significant […]
September 7, 2016

15 ways to remember 9/11 this week

Next Sunday, September 11, marks the 15-year anniversary of the terrorist attacks on the World Trade Center, the Pentagon, and United Flight 93 that crashed in […]
September 1, 2016

On Labor Day, consider the importance of leisure

President Barack Obama closed his 2015 Presidential Proclamation on Labor Daywith the following call to action: “I call upon all public officials and people of the […]
August 26, 2016

Taking all of the credit: 4 techniques to restore fairness to a team

Question: I am a senior executive in our company’s operations division. One of my junior high-potential managers, Jack, is leading a major change effort that requires […]
August 18, 2016

6 ways to avoid trash talking and tell the truth

Question: Pete, I’m a branch manager at a local bank, and one of my peers from another location is being considered for the soon-to-be vacant regional […]